Phase 3: Discovery + Prediction + Performance
In 1863, Lord Kelvin said “When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot measure it… your knowledge is meager and unsatisfactory.” Creating prediction tools has little long-term impact on change without documenting, measuring and presenting the results. Therefore, as part of the ROPA+ service we have added both operating and capital measurement tools to enhance the discovery and prediction process by the independent documentation of performance – positive or negative – and the financial implications of the actions. Performance measurement also documents non-facilities factors that influence facility operating and capital directions including.
- Campus Changes – new space, enrollment changes, budget pressures, program change
- External Factors – economic, demographic, regulatory
- Competitive Issues – new programs, student and faculty recruitment
Phase 3 of ROPA+ includes an update of Discovery and Prediction. Beyond phase 2, the integration of Sightlines facilities and the utility/carbon databases has developed operational performance tools. These tools allow the campus to model operational changes to best practice campuses; setting targets that focus on optimizing costs and service. The goal is not to reduce budgets, but to release resources from daily services and utilities to self-fund stewardship needs. We fully recognize that resources are limited and the “new funding” seldom occurs initially. Therefore, by building the case for stewardship investment and identifying potential self-funding options, a stronger case for policy change and new resources occurs.
The operational tools model staffing levels, staffing skill mix, coverage ratios, production rates and service outcomes. The energy tools model consumption reduction opportunities, carbon impact and provides insight to similar investment experiences at other campuses. Using these tools, Sightlines can create performance dashboards for the facilities organization to select and manage their own change by targeting improvement options and defining the pace of change.