Phase 1: Discovery
The cornerstone of ROPA+ is Sightlines’ Discovery Process. Sightlines takes vast amount of facilities data and turns it in information and knowledge. We do not rely on self-reported data or surveys. No other company can assure the apples-to-apples comparisons that Sightlines members have access to.
Facilities organizations generally have a wealth of data on everything from energy cost and consumption to outstanding work orders and project lists. However, this data is seldom in a format that adds value to supervisors, managers or senior administrators. Sightlines leads a discovery process on every campus by harnessing large amounts of base data from source documents and converting it into usable information and knowledge. We create a historical profile and peer comparisons which lead to observation and discussion. Working with institutions, Sightlines provides the knowledge to take action and the ability to assure that appropriate funding is allocated and utilized effectively. Sightlines’ modeling and analysis rests on four distinct yet interrelated concepts in physical asset management:
- Annual Stewardship: Keep-Up Costs – The annual equilibrium, target, and actual investment needed to keep-up with the planned maintenance and replacement of building components as each reaches the end of its useful life;
- Asset Reinvestment: Catch-Up Costs – The replacement value, accumulated backlog of repair and modernization needs and the definition of capital renewal and deferred maintenance funding to correct them;
- Operating Effectiveness – The effectiveness in delivering daily service, staffing, protecting assets, and managing energy consumption;
- Service – The measure of service process, the maintenance of quality of space and systems, and the customer’s opinion of service delivery.
Three shaded regions comprise the ROPASM Radar Chart and tie together performance across all four key aspects of facilities management: