Janice Nolan is the Senior Director of Customer and Employee Experience. In this role, Janice works to develop and implement strategies that improve business processes based on customer and employee needs. Her primary responsibilities include managing Sightlines’ Voice of the Customer program and Member Advisory Panel, developing and distributing customer satisfaction surveys, and conducting various customer roundtables at events across the country. Janice is also responsible for overseeing and managing various employee engagement initiatives such as recruitment, training and development, company-wide communication processes and procedures, and Sightlines’ wellness program.
Prior to this position, Janice supervised four Member Operations teams as an Associate Director of Operations. In that position, she managed and strengthened relationships with current members, delivered the Measurement, Benchmarking, and Analysis services to over 40 public and private campuses, and introduced models and strategic plans for campus improvement.
Some of the members she has worked with include Wesleyan University, Massachusetts Institute of Technology, Northeastern University, University of Arkansas, Claremont McKenna College, University of Alaska – Fairbanks, and multiple state-wide systems, including the Oregon University System.
Janice received a BS in Mathematics from Dickinson College.